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© 2016 Renew Repair Relax Proudly created with Wix.com

1508 NW 8th St.

Redmond Or,

97756

phone: 541-280-6461

email: renewrepairrelax@outlook.com

"Best Redmond Massage"

Cancellation Policy

Your appointments are very important to me.  I hold your sessions just for you & ask that if you must cancel or reschedule any appointment, you please provide me with at least 24-hour notice.  This way, I will be able to adjust my schedule accordingly and accommodate clients on my waiting list.  I do, of course, understand that unavoidable issues come up and will do my best to work with you in case of an emergency, etc. 

Here is the general breakdown of the cancellation fees:

-The first cancellation with less than 24-hour notice will be forgiven for emergencies, and/or illness.
-The second cancellation and so on with less than 24-hour notice will result in a 100% full charge of the service amount.
-The first no show will result in a 100% charge of the service amount. (You will not be able to reschedule until you have paid for your missed appointment).

As a courtesy, I do send a text and/or email to confirm the date and time at least 24-hours before your appointment.  If I am unable to reach you and I do not get a reply saying "yes" when prompted, please understand that it is your responsibility to remember your appointment dates and times to avoid missed appointments and cancellation fees.  You are always welcome to call or text 541-280-6461 and double-check any sessions if you are unsure.


                                                       
Late/Tardy Policy
I will always try my best to accommodate you if you’re running behind, stuck in traffic, etc. 
It happens, I know! However, your tardiness can affect the remainder of my day by delaying me for the clients who come in on time.  For this reason, I have set a few general ground rules for such situations. Clients will be allowed a 5 minute grace period.  After that time, I will call to check in on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service to keep the treatment in the time allotted to you.  Please, always call if you even think you might be late; I would rather know as early as possible so I can do my best to fit you in without upsetting the flow of my day! 

Again, please remember that your appointments are reserved for you & only you.  These policies allow me the opportunity to alert my standby clients of any openings, therefore allowing me to provide the best service possible.  I very much appreciate your business and compliance with our policies. 


My Guarantee
I want you to be 100% satisfied with your massage experience. It is my job to provide you with the best possible care. If for any reason you are not satisfied with your experience, please don't hesitate to call or email me immediately so we can discuss how to remedy the situation.


Frequently Asked Questions:
Can I bring my children with me?

The answer depends on the age of your child/children. An infant, for example, might be a distraction and will take away from your massage experience. But a child of age 4 and above with a book, toys, or iPad who can stay busy by themselves is usually no problem.

Can I bring my dog with me?
I would love to allow pets, but unfortunately, the landlord will not allow pets into the building.

Can I leave my jewelry on?
That is ultimately up to you. Rings, bracelets, and watches are fine, but necklaces make it very hard to work the neck muscles. If you need help removing your necklace, please ask me for help and I will take it off and put it back on for you when your massage is over.

How do I pay?
I accept cash, check, credit cards, debit cards, flexible health spending cards. If you have insurance that covers massage therapy, please contact me for more information.

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